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Jay

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Posts posted by Jay

    HR Administrator

    in Support

    Posted

    Hi Chikur 

    Hope you are well

    I have raised a ticket on our Frog Service Desk for this particular issue which we will investigate this further, and contact you shortly with an update. 

    If you have any issues in the meantime please let me know

    Thanks

    Jamie 

    Due Dates changing

    in Support

    Posted

    Hi @emoseley

    I can see that a Support ticket has been created for you under ticket reference: WFT-174-91352 and our Development Team are currently investigating this further which we will update you with further feedback on the support ticket as soon as possible. 

    Many Thanks 

    Jay 

    Messaging

    in Support

    Posted

    Hi @pdurber

    The Messages application is only turned ON for admins in Frog by default, which I have created a help section for this application on our Knowledgebase which is currently being reviewed and will be published shortly. 

    In order to turn this feature ON by profile / group you would need to login to Frog as an Admin > Open the Groups and Policies application > search for the profile for example "Staff" > select the profile / group > Click the "Edit" button > Make sure you are on the Policy tab > On the right click "Apps" > Click "Messages" > You can then add the relevant roles for the Messages application by click the "+" buttons > Turn "ON" the roles on the left menu > Click the "Save" button. 

    Please see screenshot attached of these roles in Groups and Policies required to use the Messaging application in Frog. 

    If you require any further assistance or have any other questions please let me know

    Many Thanks 

    Jay 

    Groups and Policies.PNG

    When is a message not a message?

    in Support

    Posted

    Hi @ADT

    The icon indicates that there are unread messages related to assignments within those Markbook's. If you open the Markbook and click on one of the columns it will then take you to that assignment and you will be able to find the unread message as a blue dot will appear next to the student. 

    You should also be able to find further information regarding the assignment messaging by clicking the Help icon in Frog > Markbook > Assignment Messaging. 

    If you have any issues or questions please let me know

    Many Thanks 

    Jay

    Parents signature

    in Support

    Posted

    57 minutes ago, ADT said:

    Could stick a form somewhere....  have you checked homework....  if they tick and hit submit it would register username, date time etc???

     

    Then you could reset it on a Monday???

    Hi @ann

    As per @ADT response I would also suggest creating a site and using the Form widget and asking parents to complete this when they have checked student's homework.

    If you have any questions please let me know

    Many Thanks

    Jay 

     

    Select Date Widget

    in Support

    Posted

    Hi @pdurber

    The Select Date widget will not facilitate this functionality in Frog, however you could potentially try using the HTML widget on the site and enter custom code into the widget in order to facilitate this in Frog. 

    @Graham Quince Are you able to assist with this one? 

    If you have any issues or questions please let me know

    Thanks

    Jay 

    Duplicating Sites

    in Support

    Posted

    Hi @ADT 

    Happy New Year :D 

    When you duplicate a site it will only duplicate the widgets and pages on the site and if you have set a background image or have a media widget that has an image on this will also be copied across, however this will not copy any files or uploads that have been uploaded to any File Drop or Timeline widget's of the original site and these will need to be uploaded manually to your duplicated site. 

    If you have any further questions or issues please let me know

    Thanks

    Jay 

    Group randomiser

    in Support

    Posted

    Hi @pdurber

    You can create a site and have the "Random Name" widget on the site and then using the minimise button the windows which will shrink the window so that you can then open other sites or applications in Frog. I have provided a screenshot below which shows how you can have multiple sites open at once in Frog. 

    If you have any issues or questions please let me know

    Many Thanks 

    Jay 

    Frog - Multiple Sites Open.PNG

    CS Teacher

    in Support

    Posted

    Hi Nejat 

    I can see that my colleague Connor has logged a ticket on our Service Desk which he is currently waiting for  a response from you regarding the name of the assignment so that we can investigate this further. If you can please provide the name of the assignment so that we can have a further look into this for you.

    Many Thanks 

    Jay 

    Timetables

    in Support

    Posted

    Hi @ADT @pconkie

    Our Development Team are aware of this issue and they are currently investigating this further. I will create separate support tickets for you both regarding this and provide you both with any updates on the progress of this issue.

    If you have any issues or questions please let me know

    Many Thanks,

    Jay 

    Big problem! Parents removing linked documents

    in Support

    Posted

    @pconkie

    No problem I thought that may be the case but yes our Development Team are currently awaiting for our QA Team to check the fix that they have created and this may hopefully be released soon in a hot-fix, patch or release of Frog. However, I will keep you updated on this issue directly on the Support ticket that I have created as soon as I receive any further updates. 

    Kind Regards,

    Jay 

    • Like 1

    Big problem! Parents removing linked documents

    in Support

    Posted

    Hi @pconkie

    Our Development Team are aware of this issue and are currently investigating this further, In the meantime I will create you a Support ticket and keep you updated with any progress regarding this particular issue.

    In regards to hiding the "Cog" icon I could suggest removing the "MIS Linked Documents" widget all together from the site for the meantime as a workaround whilst our Development Team investigate the issue. 

    In regards to the coding question I would suggest posting that in our Coding section of our Forums which I have provided a link to below;

    Link: https://forum.frogcommunity.com/index.php?/forum/6-coding/

    If you have any issues or questions in the meantime please let me know,

    Kind Regards,

    Jay 

    Image Carousel

    in Support

    Posted

    Hi @ADT 

    I have found your site and all of the images are loading for myself, however I would suggest using 3-4 image carousel widgets and spreading these images across the 3-4 widgets as 300 may cause issues for the site. 

    Please let me know how you get on and if you have any issues please let me know,

    Kind Regards,

    Jay 

    Pinboard

    in Support

    Posted

    Hi @ADT

    You can manage these by opening the "Discover" application in Frog, once opened search for anything for example "football" > on the left select the blue "Pinboard" button and then click the "Edit" option to manage your pinned items. 

    I have also provided a link below which shows a video guide on managing your pinned items in Frog;

    Link: https://www.frogeducation.com/community/training/homelearning/teachersandstaff/pinboard

    If you have any issues or questions please let me know.

    Thanks,

    Jay 

    • Thanks 1

    Display Data Widget

    in Support

    Posted

    Hi @pdurber

    You can enter an email address in the widget settings by clicking on the "Forms" widget on the site whilst in "Edit" mode and select "Advanced" > enter an email address into here (please see screenshot below) and every time a user submits the form an email will be sent to the email address which will include the details of the submission. 

    Many Thanks,

    Jay 

    image.png

    Display Data Widget

    in Support

    Posted

    Hi @pdurber 

    We don't have a function to be able to auto refresh the data-viewer yet, however the "Forms" in Frog allow you to enter an email address in the settings of the widget. Once you have entered an email address when a user fills out and submits the form an email will automatically be sent over including the details of the submission. 

    I hope this helps, however if you have any issues or questions please let me know,

    Thanks,

    Jay 

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