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pconkie

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596 Knows loads about Frog

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About pconkie

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    Uber Frog

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  • School
    Backwell

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  1. I think there are two separate issues then: personally I’ve had no problems setting assignments nor have I had anyone else here say that they can’t set assignments. We just have reports from some users that they can’t see them after clicking on the indicator in the top right.
  2. Here is the console error and the exception breakpoint stops from the relevant videos. Hopefully a fix can be issued as soon as possible.
  3. pconkie

    FrogSeats v2

    I can confirm that you haven’t got the latest version or the browsers cache needs clearing. Either way this is the old mark-up
  4. pconkie

    FrogSeats v2

    Can you right click, on a face, choose inspect and send me the entire screen shot?
  5. So its not just me then! Haven't you had loads of kids come and say they "can't" access their assignments?
  6. pconkie

    FrogSeats v2

    Out of interest what browser are you both using? I just tried with Chrome, Edge and Firefox - all look right Nothing looks right in Internet Explorer but i'm sure your not using this! I couldn't even open a frog-code app (any of them!). There is a mobile friendly view where the kids slide in from the right horizontally to seat, but again this looks correct on iphone and ipad.
  7. pconkie

    FrogSeats v2

    I've fixed the drag and drop issue for the first seat when allocating boy-girl. I've got no students not perfectly centered in the circle, so believe this to be fixed also (although I thought this already was fixed). If this update doesn't sort it, i'll need to see some screen and console shots. @Graham Quince over to you.
  8. Finally - just to try to confirm that the iphone issue has the same cause iphone1.mov
  9. video 3 iMac OSX El Capitan 10.11.6 Safari 11.1.2 with web inspector open - visible exceptions thrown in console.... frog3.mov and video 5 - as above but with breakpoints set (also in case anyone is going to suggest that using css to hide the new messages app icon is the cause, i removed that styling from this point on) frog5.mov
  10. Hopefully this will be the really useful stuff for the developers.... video 1 and 2 iMac OSX El Capitan 10.11.6 Chrome 76.0.3809.132 64bit frog1.mov Safari 11.1.2 frog2.mov
  11. iPad Air 12.4.1 web safari (latest) - Does not work * iPad Air 12.4.1 Chrome (latest) - Does not work * iPhone 8 12.4.2 web safari - does not work * Kindle HD Fire Silk Browser - Works correctly!! * - OS/platform and browser all patched and up to date with latest versions.
  12. Just an update to this issue which Connor has diligently been trying to replicate. I have now had reports of over 50 users affected from all 3 of the main profile types. I have now been able to replicate the issue with my own account! Here is what I have tried: Chrome unknown version on Windows 10 unknown version (my school office pc) - Works correctly Chrome unknown version on Windows 7 toshiba laptop unknown version - Does not work Chrome 76.0.3809.132 64bit on Windows 10 Home 1903 - Works correctly * Edge 44.18362.267.0 on Windows 10 Home 1903 (same pc as above) - Does not work - see video 6 * Firefox 69.0 64bit on Windows 10 Home 1903 (same pc as above) - Does not work * iPhone 10Xs 12.4.0 web safari - Does not work iPhone 10Xs 12.4.1 web safari (same phone as above now latest) - Does not work * iPhone 10Xs 12.4.1 chrome (same phone as above now latest) - Does not work * iPhone 10Xs 12.4.1 MyFrog native app (same phone as above now latest) - Works correctly * iPad Air 12.3.1 web safari - Does not work iPad Air 12.3.1 Chrome (latest) - Does not work iMac OSX El Capitan 10.11.6 Chrome 76.0.3809.132 64bit - Works correctly - see video 1 * iMac OSX El Capitan 10.11.6 Safari 11.1.2 - does not work - see video 2 * iPhone 8 12.8.2 web safari - does not work - see video iphone1
  13. What does this error message mean? This happens for two of our parents when they enter their email address to try to re-set their password. How do we fix it as they both have frog authentication selected, both created from MIS, both still MIS linked and i have even tried setting a new password for one of them but the error continues to appear.. Thanks
  14. pconkie

    Markbook issue

    Thanks, will see if this works.
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