adamw
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Posts posted by adamw
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39 minutes ago, pdurber said:
No, made no difference.
Odd, I just checked that feedback for the new assignment and the file is showing now? I'm not sure what happened. If you can have another test sometime, leave it for about an hour and then see if the document shows in feedback, that would be awesome! It could have just been because the converter service was slow - although it still should show something in it's place (a message about it being converted?)
Let's keep an eye on it.
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31 minutes ago, pdurber said:
No, made no difference.
Looks like we're going to have to delve a little deeper into this and find out where it is failing - because I'm not seeing anything obviously wrong in the logs.
@Tom - can we raise a ticket for this?
@ADT are you having any issues with feedback as in the video? Trying to work out if this is a one-off issue or a more global issue.
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18 minutes ago, ADT said:
Till the next hand in.... ?
One problem at a time!
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Just now, pdurber said:
Shall I try a new assignment? Just in case?
worth a try!
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3 minutes ago, ADT said:
But moving forward is there any way to stop this getting clogged??
We're working on upping the rate at which documents are sent for conversion - not sure on the timescales yet. Obviously we were not expecting a massive increase in such a short time in the numbers of files being converted!
I'm sure we'll get there
Also, I reckon your queue will be mostly cleared by the morning, but I will keep my eye on it.
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Just now, pdurber said:
Nah
Sorry
Yeah, I'm having a look now. It's erroring grabbing the file, but it's not giving me an useful information in the logs as to why..... yet.
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18 hours ago, pdurber said:
OK, I thought I's show you folks what is happening. Follow this link to see a quick video outlining th eproblem.
Any ideas? or am I missing the point completely.
Your converter queue is now empty, so all the files should have been converted. Let's see if that helps!
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3 hours ago, ADT said:
Of course it is..... our server had an issue the other week and it had to be kick started!!! Were hammering it at the moment so files are taking a while to convert!! Could this be "tweaked" to make this quicker??? We've given the server more resources as outlined in the email the other day.... Could someone of that be used to help speed up the conversion of files???
Oh yeah, you have lots of files in the queue! I will see if I can kick it into going through them a bit quicker
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11 hours ago, ADT said:
It’s not an instant thing... once you’ve uploaded a file it take a while to convert to be viewable!!! I could be wrong but it seams to be taking a lot longer to convert the files than normal!!!!
@Graham Quinceis the conversion done on the server or somewhere else???? It might have something to do with lots of schools using it a lot more than usual?
I might be talking rubbish here but hey it is almost 1am!!! ?
The conversion service is on your server, and it works through all the uploaded documents as they arrive, but it only processes so many at once. If there are a load more conversions than normal, the service may take a while to get through them all.
Also, I have seen the conversion service get 'stuck' on a file before - which can prevent further conversions from occouring - especially if there are some massive files coming in. It's rare - I've only seen it happen twice in three years - but if you find that the conversions don't seem to be happening, then contact the service desk as they can use their diagnostic tools to have a look at the current queue and can remove any problem files from the conversion queue.
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22 minutes ago, ADT said:
Do you not need to have the file extension on the end?
No I don't think so. That is the ID to a resource, and the system figures out how to serve the correct file back to you. I think this may need investigation, because I tried that link and it worked for me (I was however logged in as a superuser)
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2 hours ago, pconkie said:
We have some direct links to files that have been uploaded as site assets.
e.g. we upload a word document and use a text widget to serve it via its link: https://froglearn.backwellschool.net/app/file/resource/15F2D9232003061952ADCF6034A2C9046E21F56CFF133428
In the past this has allowed us to quickly put lots of files up into a site.
Despite this working for years and despite users having the correct view permissions to the site they have been uploaded to, the links no longer work. We get a you are not authorised to access this page message. Is this a result of a recent change? Many hours of work would be lost of we needed to re-upload these files individually into file link widgets.
Nothing has changed as far as I know. Have you tried this with your admin account?
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2 hours ago, pconkie said:
I'd like to hear from people about their 'remote learning' strategies. Assuming your strategy has frog at it's center, what have you done about:
- expectations around frequency of work set - does this differ for different year groups?
- what will students hand in (if anything)
- what are your expectations around feedback? have you prescribed how this should be done by staff?
- what other software/platforms are you using with frog? Teams? Google? Office 365?
- how are you monitoring all of this from staff and students perspectives? Is this through assignment monitor or is there a more useful report we could ask frog to think about?
Thanks
Anecdotally I can tell you that we've seen heavy usage of Frog, both with assignments and FrogPlay over this time - and we've had some great feedback about how it's working for people. I can tell you that everyone at Frog is working very hard to ensure our schools get the very best out of Frog during this time
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4 hours ago, Ali said:
Hi, I seem to have a broken page on our Frog community. Photos and logos are not appearing to teachers but can be viewed logged in as an administrator. This has only been an issue since Christmas and only on our Learning Resources page. Small black mini computer icons appear with white crosses in place of the images. It makes no difference which browser is being used and the page is published and I cannot see any preferences set and nothing is blocking things via the browsers. Any ideas?
Hi, sounds like we'll need our support team to get in touch with you so we can check this out. @Connor Hutchinson
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9 minutes ago, ADT said:
Hi Jay...
I was talking about years ago... i tried to duplicate our first site to use as a template for other trips but it wouldn't work due to the size of the images on the timeline!!
Don't know for sure, but that sounds like it would have been a bug. It's possible that it used to try and duplicate everything on a site (all the site assets) but we now remove them for stuff like timelines etc...
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1 minute ago, ADT said:
O boy.... has anyone tried using this code this year??? Edge doesn't like it!!
Hah, I'd forgotten I'd made that. Yeah, it was just a starter for ten!
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12 minutes ago, pconkie said:
Still not shown up. How long should I wait??
If it hasn't shown up in 24 hours then something must be wrong - let support know and they'll be able to investigate it for you. I have seen it take a while before, which can be frustrating I know. This is something I hope we can improve in the future!
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On 14/11/2019 at 08:12, Sally Jones said:
Every time I try to log in to frog store it says Auth Error....please can you help
Hi Sally,
Sorry to hear about your problems. I've tagged the support team into this and I'll move this issue into the support forums for more visibility.
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2 hours ago, pconkie said:
No sign of it after refreshing....
Has it shown up yet? There is some weirdness where it can sometimes take a little while for the servers to synchronize and for the site to be downloaded. Hopefully this is something that we will be able to improve on in the not too distant future!
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1 hour ago, MarkB said:
I was wondering if that 'convert to individuals' button,.which I have not tried, might currently provide the functionality that I'm wishing for - i.e. allow me to release marks to individuals and to reopen the task for individuals, yet keep the students' marks in the class markbook.
Off the top of my head I can't quite remember, but this does sound right? Converting to individuals simply removes the group link and assigns the assignment to each student individually (if I remember correctly, please let me know if I'm wrong!) So this might have the effect you're after @MarkB
Not sure if someone in support might have come across this before @Jay ?
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23 hours ago, Graham Quince said:
No plans at the moment, but it's a nice idea.
@adamw - would this be as simple as posting the code for the inbox?
Hmm, I've not seen it - so I don't know. It's possible that it could be as simple as that, but we'd need to have a proper dig into it.
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23 minutes ago, pconkie said:
Is there a way to filter alias in the api call along the lines of "NOT formal warning" or "everything except formal warning". This will certainly improve things further.
I think if you just send alias as an array of things you want, i.e.
['behaviour.warning', 'behaviour.something', 'behaviour.somethingelse']
You'll only get back those things, So you should be able to use that to exclude the things you don't want back. Worth a shot anyway
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File Types that students can be electronically marked
in Learn / Play / Progress
Posted
No problem, glad it's working now. Any more problems let us know!