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Connor Hutchinson

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84 Knows loads about Frog

About Connor Hutchinson

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    Service Desk Analyst

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  • School
    Frog Education

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  1. Hi @pdurber, You can now filter for non-MIS linked users and specific profile types within the "Users" application. Using this tool you can filter down for non-MIS linked parent users, and then using the "Select" button you can select them all en masse and archive them. I would recommend having a quick scan through the list of users the app find when using these filters incase you have any test accounts you would like to keep. Regards, Connor
  2. Hi Ali, Since we now have a support ticket with you regarding this issue, we will handle all further correspondence on there. Regards, Connor
  3. Hi Ali, Could you please confirm your platform's URL? Regards, Connor
  4. Hi Adrian, I think we may need to raise a ticket for this as it looks like we will need to go to development with it. Speak to you shortly! Connor
  5. Connor Hutchinson


    Hi @pconkie, I think we will raise a support ticket for this case. It will likely involve us discussing certain students as examples, and I don't think that would be information we want to share out on a forum post! Regards, Connor
  6. Thanks @pconkie, Could you send a screenshot of what you are seeing when you try to download the site? Regards, Connor
  7. Hi Paul, Are you using your staff or admin account when attempting to download the site? Regards, Connor
  8. Hi Mark, I am going to raise a support ticket with you for this as I may need some further information. Regards, Connor
  9. Connor Hutchinson

    E Reader

    Hi Paul, Correct! Though it has been a little while since it was first added to the platform! If you upload an e-pub document to your FrogDrive and preview it, it will open with e-reader functionality. Regards, Connor
  10. Hi Mark, Are you looking for this to function in the same way that assigning homework to a student would work? Regards, Connor
  11. Hi Paul, I am going to get a ticket raised to you on our support desk regarding this issue. Regards, Connor
  12. Connor Hutchinson

    MIS update

    Hi Paul, With this being an MIS query, I will raise you a ticket so we can discuss this in further detail. Regards, Connor
  13. Hi Sean, This is a great idea! However we are unable to answer this query via the Support section of the forums due to it being custom code. I have moved this post to the coding section of our forums. Either one of our developers, or a code savvy individual can now see and respond to you with a more adequate answer. Hope this helps for now! Connor
  14. Hi Paul, I will open you a ticket for this query, as I am unable to locate the carousel and will need a full screenshot. Regards, Connor
  15. Hi Paul, Which page on your staff dashboard currently holds the carousel? Regards, Connor
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