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Tom

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119 Knows loads about Frog

About Tom

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    Service Desk Manager

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    Frog Education

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  1. Tom

    Assignment Monitor

    Hi George, Apologies for the late reply and I hope you are well. This has been raised to us however would you kindly raise a ticket with us directly a support@frogeducation.com as we may need to ask for more specific information such as accounts, names etc. Look forward to hearing from you Kindest regards, Tom
  2. Tom

    Wipe Notifications

    Hi Adrian, Hope you are keeping well. The notifications are managed by the end user, as the notifications are specific to each account. The end user can also control which notifications they receive via the "My Preferences > Notifications area. So in this case, they cannot be bulk deleted globally in this case, we have found that a lot of end users rely on Notifications to access certain elements of Frog, such as an assignment for example, so putting the notifications at an end user level helps with the user experience in Frog. We have a tutorial here that shoul
  3. Tom

    Timeline widget

    Hi, Please raise a ticket by emailing support@frogeducation.com so that we may look into your issue further, as it sounds like it may possibly be something specific on your platform, however, more information can be divulged more privately on the support ticket raised with us. Once the ticket has been raised, either myself or a member of our Support Team will pick it up and investigate asap. Kindest regards, Tom
  4. Tom

    Subject Tags

    Hi Adrian, You are unable to remove the default subjects within Frog nor toggle them ON/OFF, as these are hard coded into the platform, it is only custom tags that can be toggled ON/OFF in this case. May I ask what kind of issue you are facing? Kind regards, Tom
  5. Tom

    Debbie O'Shaughnessy

    Hi Debbie, I hope you are well. Students can use the Help Section for this when logged into the Frog platform. If you take a look at the below screenshot attache,d students can click here to open up the Help Section, see "Help Section" attached. If they select the "Help" icon in the top left hand corner inf the Frog Bar, this will open up the Help Section window. Then, they need to click on "Assignments" which will then expand a drop down menu that provides information for students and using assignments on Frog - please see screenshot "Assignments" attached. Hope this
  6. Hi, It would be worth raising a ticket a support@frogeducation.com so we can further investigate your issue and we can ask our systems team for some information. Kindest regards, Tom
  7. Tom

    malcolm furness

    Hi Malcom Would you kindly be able to provide a screenshot or a brief explanation of where you are looking on your Frog platform? This will help me indicate what the issue may possibly be. Look forward to hearing from, you. Thanks, Tom
  8. Tom

    Permissions change?

    I can confirm a service desk ticket has been created with Paul to investigate further. Thanks, Tom
  9. Hi Ann, I can see a service desk ticket has been created for this therefore will be dealt with separately there. In short, you cannot have your inbox embedded onto a site by default, although there may be some coding trickery via the HTML Widget to get around this (it might be worth asking in the coding section of these forums for this as Service Desk do no support custom code.). Users by default can see their inbox messages in the Frog Bar at the top, and also in the "Inbox" area if MFrog. The messages app can be used for staff to send messages, but this can only be done o
  10. Tom

    Mr

    Hi David, I hope you are well and keeping safe. I have taken a look at your platform but just need a bit more information in terms of which teacher account you are accessing so we can take a look, as this is on a public forums, I would ask if this information could be sent to us securely by raising a ticket at support@frogeducation.com or calling us on 01422 395939 and we can create a ticket for record purposes and deal with your directly have a deeper look into the issue at hand. Kindest regards, Tom
  11. Tom

    Styling a table

    Hi Chay, Adrian is correct! You can right click on each cell to access it's properties and in here, you have the ability to change the color of each cell. Thanks Tom
  12. @pconkie I have raised a support ticket with you directly to look into this.
  13. Tom

    FrogSeats v2

    @clangstaff My colleague @Jay will be responding to you directly on the Service Desk ticket, as he is going to raise this with our developers as this application is now supported by Frog. FYI for anyone viewing this thread due to their Seating Plans Application not working: it seems that the Seating Plans Application is broken in the Beethoven release, therefore, if you find your Application is not working post receiving this release, please contact the Service Desk directly on 01422 395 939, or email support@frogeducation.com and we will investigate asap.
  14. Tom

    Frog Store

    @Sally Jones Hi Sally, I have managed to replicate this issue on your platform, so I have raised a Service Desk ticket regarding this and I will respond to you directly on that ticket as I have managed to replicate the issue with your account. Thanks, Tom
  15. Tom

    FrogSeats v2

    @clangstaff I thought I would stick my nose in this one and noticed that you have an outdated version of the Seating Plans application on your Frog platform, you were on version 3.1.7. I have updated the application to 3.1.18 which is the latest one. LATEST VERSION If you go here: https://www.frogeducation.com/community/frogcode/frogcode-showcase/seatingplans - this page will let you know what is the most updated version of the app, you can fill out the form with your name, school and email address and selecting the T&C option just below it. This will then provide you with the .
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