Network Files stopped working

[pconkie]

Anybody had this?

All Network File widgets inside frog show the correct files but "an unknown error" occurs of any one tries to open (download) a file. As we have most of our GCSE revision stuff set up in frog this way, it's causing a huge problem.  I think we have a ticket open.

 

Edited April 16, 2018 by pconkie

[pconkie]

So copying the folder in windows explorer; deleting the original folder and then renaming the copy back to the original seems to sort this out. But why? Plus too many folders to do this!!

[ADT]

Have you tried turning it off and on again?

[ADT]

And on a more helpful note....  don't seem to have an issue here???

[Matt]

@pconkie you don't have FrogConnect activated on your platform by any chance do you?

[Simon Law]

@pconkie I think you might have to ticket this one, I found a stack of 7 error logs on that particular file including one for your login.

Unfortunately all they say is a network files connection error, nothing more.

If you can keep at least one broken file, broken, so we can investigate

[pconkie]

17 hours ago, Matt said:

@pconkie you don't have FrogConnect activated on your platform by any chance do you?

No Matt, No frog connect yet....

[pconkie]

16 hours ago, Simon Law said:

@pconkie I think you might have to ticket this one, I found a stack of 7 error logs on that particular file including one for your login.

Unfortunately all they say is a network files connection error, nothing more.

If you can keep at least one broken file, broken, so we can investigate

Thanks Simon, I was told we had a ticket open but need to check this.

I spent a long time last night sorting this out outside of frog.  I think i fixed them all!!! I'll try and find any that are still broken....