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pconkie

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Posts posted by pconkie

    Seating Plans - UPDATED: 02/09/21 - v3.2.8

    in Showcase

    Posted

    Out of interest what browser are you both using? I just tried with Chrome, Edge and Firefox - all look right

    Nothing looks right in Internet Explorer but i'm sure your not using this! I couldn't even open a frog-code app (any of them!).

    There is a mobile friendly view where the kids slide in from the right horizontally to seat, but again this looks correct on iphone and ipad.

    Seating Plans - UPDATED: 02/09/21 - v3.2.8

    in Showcase

    Posted

    22 minutes ago, ADT said:

    Don't worry @pconkie will be twiddling his thumbs at the moment...…  hes got a whole year to sort out next years timetable...………………… ?

    I've fixed the drag and drop issue for the first seat when allocating boy-girl.  

    I've got no students not perfectly centered in the circle, so believe this to be fixed also (although I thought this already was fixed).

    If this update doesn't sort it, i'll need to see some screen and console shots. @Graham Quince over to you.

    Issues with Assignments?

    in Support

    Posted

    video 3 iMac OSX El Capitan 10.11.6 Safari  11.1.2 with web inspector open - visible exceptions thrown in console....

    and video 5 - as above but with breakpoints set (also in case anyone is going to suggest that using css to hide the new messages app icon is the cause, i removed that styling from this point on)

    Issues with Assignments?

    in Support

    Posted · Edited by pconkie

    iPad Air 12.4.1 web safari (latest) - Does not work *

    iPad Air 12.4.1 Chrome (latest) - Does not work *

    iPhone 8 12.4.2 web safari - does not work *

    Kindle HD Fire Silk Browser - Works correctly!!

     

    * - OS/platform and browser all patched and up to date with latest versions.

    Issues with Assignments?

    in Support

    Posted

    Just an update to this issue which Connor has diligently been trying to replicate.

    I have now had reports of over 50 users affected from all 3 of the main profile types.

    I have now been able to replicate the issue with my own account! Here is what I have tried:

    Chrome unknown version on Windows 10 unknown version (my school office pc) - Works correctly

    Chrome unknown version on Windows 7 toshiba laptop unknown version - Does not work

    Chrome 76.0.3809.132 64bit on Windows 10 Home 1903  - Works correctly *

    Edge 44.18362.267.0 on Windows 10 Home 1903 (same pc as above) - Does not work - see video 6 *

    Firefox 69.0 64bit on Windows 10 Home 1903 (same pc as above) - Does not work *

    iPhone 10Xs 12.4.0 web safari - Does not work

    iPhone 10Xs 12.4.1 web safari (same phone as above now latest) - Does not work *

    iPhone 10Xs 12.4.1 chrome (same phone as above now latest) - Does not work *

    iPhone 10Xs 12.4.1 MyFrog native app (same phone as above now latest) - Works correctly *

    iPad Air 12.3.1 web safari - Does not work

    iPad Air 12.3.1 Chrome (latest) - Does not work

    iMac OSX El Capitan 10.11.6 Chrome 76.0.3809.132 64bit - Works correctly - see video 1 *

    iMac OSX El Capitan 10.11.6 Safari  11.1.2 - does not work - see video 2 *

    iPhone 8 12.8.2 web safari - does not work - see video iphone1

     

    Parent can not log in - unsure why

    in Support

    Posted

    What does this error message mean?

     Capture.PNG.fb3ac833da67e2476472d7ec5ffb556b.PNG

    This happens for two of our parents when they enter their email address to try to re-set their password.  

    How do we fix it as they both have frog authentication selected, both created from MIS, both still MIS linked and i have even tried setting a new password for one of them but the error continues to appear..

    Thanks

    Markbook issue

    in Support

    Posted

    1 hour ago, FrogTracy said:

    Hi Paul,

    I have been taking a look at the support forums for the Toshiba Satellite Pro laptop and saw this comment on their forums:

    "The older way to scroll is to place one finger on the right-side of the touchpad and drag up or down."

    Could you try this on the device to see if this works at all?  Just trying to see if we can offer a potential work around while we discuss this with development.

    Kind Regards,

    Tracy Rauch

    Service Operations Manager

    Thanks, will see if this works.

    Remove non-MIS linked parent accounts

    in Support

    Posted

    25 minutes ago, ADT said:

    Is it not the same a Students?

    It might be but because students lose their registration group you can sort them so that they are all together! Anyway i've been shown the _delete trick and that works great.  In Groups on the other hand you just "select all" and it doesn't delete the MIS linked groups!  

    Markbook issue

    in Support

    Posted

    Hi Tracy

    It was a toshiba laptop (satellite pro). No without a mouse the user can only scroll on a website using the scroll bar.  As there is no scroll bar for the list of student names in markbook thee doesn't appear to be anyway to get to the kids near the end of the list.

    Markbook issue

    in Support

    Posted

    Just had a member of staff ask how she can see all of the students in a class as there is no scroll bar. I suggested a the mouse scroll wheel but she only has a track-pad (no mouse) on her laptop.  I went to help but couldn't find an easy way to do it (2 fingers didn't work as it was a pc).  Any suggestions apart from getting her a mouse?!

    Issues with Assignments?

    in Support

    Posted · Edited by pconkie

    As a follow up i've been to see one of these members of staff

    1. Refreshing frog does not solve the issue

    2. Full log off and on does not solve the issue

    3. When you click on the green circle the loading/spinning frog head appears and does not disappear unless you click elsewhere to close the assignment list

    4. On my machine which seems to work the following runs when the green circle is clicked:

       myfrog.js

      myfrog.css

      analytics/set 

      getReportData

     

    getReportData seems to be the one that contains the details of my current assignments.

    On the machine that doesn't work only the first 3 run, getReportData is not called.

    5. Confirmed that it affects student and we as staff profiles.

    6. The assignments do exist in Markbook and I can open them etc, everything looks ok as far as the data used to create them.

    Seems like a bug to me, but i'm not sure what those affected have in common.

    Issues with Assignments?

    in Support

    Posted · Edited by pconkie

    This is the third member of staff to report an issue with assignments to me today. Is there a known issue?

    Untitled.thumb.png.5769a5106de78456783d5f876cfd7879.png

    Also several students saying they can not see assignments set.

    Thanks Paul

     

    Timetables

    in Support

    Posted

    Anybody else got a problem with the timetable widget?  I think it thinks we are in a different timezone - everything is 1 hour too late!

    Parents and students want to know if they can come in later tomorrow!

    MIS update

    in Support

    Posted

    Next years timetable, groups and student data is currently sat ready and waiting in SIMS.

    In frog there appears to be no timetable information, and last years groups and students. This is understandable as the new academic year has not started yet!

    However, it would be incredibly useful to have everything in frog sooner than 3/9/19.  Is there a way to do this with the frog extractor? We are doing training sessions before the students come back and currently there is nothing to show! I think this will be the case on the training day too :( Alternatively is there anything we can do in SIMS to help frog?

    Thanks

    Paul

    Open a site as a pop up??

    in Learn / Play / Progress

    Posted · Edited by pconkie

    @gbligh @ADT I have no idea of the performance impact of this and i'm sure there is a better internal frog way of doing this but... as a bit of fun and for the challenge.....

    1. On desktop devices frog sites open within a page division called ui-os-desktop 

    2.If we could 'watch' this division for changes - specifically additions - we could catch when sites are opened, dragged, resized and closed.

    3. If we detect an addition and think it is a full screen site, then we could trigger the minimise.

    A quick google reveals that this is possible by placing the following in a html widget on your dashboards: 

    <script>
    //set a watch on frog
    var MutationObserver = window.MutationObserver || window.WebKitMutationObserver;

    // define a new observer
    var obs = new MutationObserver(function(mutations, observer) {
        // look through all mutations that just occured
        for(var i=0; i<mutations.length; ++i) {
            // look through all added nodes of this mutation
            for(var j=0; j<mutations[i].addedNodes.length; ++j) {
                var $possibleSite = $(mutations[i].addedNodes[j]);
                //is it fullscreen?
                if ($possibleSite.hasClass("fullscreen_dialog")) {
                    //if so trigger the minimise button
                    $possibleSite.find(".ui-minimiser").trigger("click");
                }
            }
        }
    });

    // have the observer observe for changes in children
    obs.observe($(".ui-os-desktop").get(0), {
        childList: true
    });

</script>

     

    Open a site as a pop up??

    in Learn / Play / Progress

    Posted

    1 hour ago, ADT said:

    Had the same result........ only though Conkie did say it wasn't tested :(

    Looks like frog have tightened security in html widgets.  The function in the onClick of the button can't be found.  

    Here is another way of doing the same thing.... 

    <button data-name="open-site" class="btn btn-primary">Open</button>
<script>
  this.element.find("button[data-name=open-site]").click(function(e) {
    FrogOS.openSite({
      site:'/prcadm/d_t_lessons_in_year_8/',
      fullscreen: false,
      resizable: true,
      height: 500,
      width: 500
    });
  });
</script>

    The site now opens when the button is pressed BUT....

    The bit provided by @adamw to get it to open not fullscreen doesn't seem to work...

    • Thanks 1

    File Uploader

    in Coding

    Posted

    4 minutes ago, adamw said:

    Right, honest answer - at the moment, I don't know! It could be that the upload button press is performing some default html form-like action, which may be trying to submit the form. I'd need to see the code for the upload button. However, you could try changing the above bit of code to this: 

    
obj.modal.find("[data-name=file-upload]").click(function(el) {
	el.preventDefault();

    Disclaimer - this is a wild-stab-in-the-dark-with-no-research-whatsoever-type-guess.

     

    And now you need a big bonus too - next time I speak to Gareth i'll mention it!

    It's working!

    Would still be interested to know how you would adapt this to save the docs elsewhere...at some point....

    Cheers.

    • Thanks 1
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