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Posts posted by Tom

  1. Hi George,

    Apologies for the late reply and I hope you are well. 

    This has been raised to us however would you kindly raise a ticket with us directly a support@frogeducation.com as we may need to ask for more specific information such as accounts, names etc.

    Look forward to hearing from you 

    Kindest regards,


  2. Hi Adrian,

    Hope you are keeping well.

    The notifications are managed by the end user, as the notifications are specific to each account. 

    The end user can also control which notifications they receive via the "My Preferences > Notifications area. 

    So in this case, they cannot be bulk deleted globally in this case, we have found that a lot of end users rely on Notifications to access certain elements of Frog, such as an assignment for example, so putting the notifications at an end user level helps with the user experience in Frog. 

     We have a tutorial here that should provide end users with the knowledge of how notifications work in Frog:


    I hope this helps for now but if you have any further questions about this, please do let me know.

    Kindest regards,


  3. Hi,

    Please raise a ticket by emailing support@frogeducation.com so that we may look into your issue further, as it sounds like it may possibly be something specific on your platform, however, more information can be divulged more privately on the support ticket raised with us.

    Once the ticket has been raised, either myself or a member of our Support Team will pick it up and investigate asap.

    Kindest regards,




  4. Hi Adrian,

    You are unable to remove the default subjects within Frog nor toggle them ON/OFF, as these are hard coded into the platform, it is only custom tags that can be toggled ON/OFF in this case.

    May I ask what kind of issue you are facing?

    Kind regards,




  5. On 3/28/2020 at 5:51 PM, Debbie said:

    Hello I have used Frog for setting work for years, but now want students to upload their work. I have seen the tutorial for staff, but is there a tutorial I can send to my students showing them how to upload their finished work? Thank you 

    Hi Debbie,

    I hope you are well.

    Students can use the Help Section for this when logged into the Frog platform.

    If you take a look at the below screenshot attache,d students can click here to open up the Help Section, see "Help Section" attached. If they select the "Help" icon in the top left hand corner inf the Frog Bar, this will open up the Help Section window.

    Then, they need to click on "Assignments" which will then expand a drop down menu that provides information for students and using assignments on Frog - please see screenshot "Assignments" attached.

    Hope this helps, but please let me know if you have any questions. 




    Help Section.PNG


  6. Hi Malcom

    20 hours ago, malcolm said:

    students not showing as online when they are ?

    Would you kindly be able to provide a screenshot or a brief explanation of where you are looking on your Frog platform? This will help me indicate what the issue may possibly be. 

    Look forward to hearing from, you. 



  7. Hi Ann,

    I can see a service desk ticket has been created for this therefore will be dealt with separately there.

    In short, you cannot have your inbox embedded onto a site by default, although there may be some coding trickery via the HTML Widget to get around this (it might be worth asking in the coding section of these forums for this as Service Desk do no support custom code.).

    Users by default can see their inbox messages in the Frog Bar at the top, and also in the "Inbox" area if MFrog.

    The messages app can be used for staff to send messages, but this can only be done on desktop, you cannot send messages via MyFrog.

    Send messages - desktop/web application only

    Receive messages - via the inbox area on both MyFrog and desktop/web application

    Hope this helps.




    Hi David,

    I hope you are well and keeping safe. 

    I have taken a look at your platform but just need a bit more information in terms of which teacher account you are accessing so we can take a look, as this is on a public forums, I would ask if this information could be sent to us securely by raising a ticket at support@frogeducation.com or calling us on 01422 395939 and we can create a ticket for record purposes and deal with your directly have a deeper look into the issue at hand.

    Kindest regards,




  8. @clangstaff

    My colleague @Jay will be responding to you directly on the Service Desk ticket, as he is going to raise this with our developers as this application is now supported by Frog. 

    FYI for anyone viewing this thread due to their Seating Plans Application not working: it seems that the Seating Plans Application is broken in the Beethoven release, therefore, if you find your Application is not working post receiving this release, please contact the Service Desk directly on 01422 395 939, or email support@frogeducation.com and we will investigate asap. 

  9. @Sally Jones

    Hi Sally,

    I have managed to replicate this issue on your platform, so I have raised a Service Desk ticket regarding this and I will respond to you directly on that ticket as I have managed to replicate the issue with your account. 



  10. 1 hour ago, clangstaff said:

    Is anyone else having issues with Seating Plans since the latest Frog release? When a new seating plan is created we are unable to open this however, it works fine for all plans created before receiving the latest Frog update.




    @clangstaff I thought I would stick my nose in this one and noticed that you have an outdated version of the Seating Plans application on your Frog platform, you were on version 3.1.7. I have updated the application to 3.1.18 which is the latest one. 


    If you go here: https://www.frogeducation.com/community/frogcode/frogcode-showcase/seatingplans - this page will let you know what is the most updated version of the app, you can fill out the form with your name, school and email address and selecting the T&C option just below it. This will then provide you with the .tgz file that you need to install/update the application. 



    To know what version you are running currently, this requires looking in the browser developer tools. If you open up your browser developer tools, and go to the "Network" tab, then open your Package Manager application thereafter, you will see the following API call packages.get, if you select this then go into the "Preview" tab on the right. It's a case then of selecting the drop down options under "data" to check which version you are running. I have attached a screenshot of the developer tools to show where I am referring to. 

    Can you check now to see if this application is working for you now post me updating it?




  11. On 8/25/2019 at 12:54 PM, gbligh said:

    This looks to be fixed now in the Frank Patch :)

    Is there any plans for the app to be updated to take advantage of the iPhone screens with the notch? Eg. iPhone X etc?

    @gbligh That's brilliant and regarding the notch screen display, this has already been captured and our developers will be working to support this display, hopefully in the near future but it is still in it's early development stages, but most definitely on the radar.

  12. Hello,

    As we are fast approaching the new academic year for 2019/20, there are some Housekeeping tasks that need to be completed to facilitate Frogs use for the new academic year. 

    We have a helpful guide that provides a step by step process of what you need to do:


    If you have any questions, or just need some help with the configurations, please contact our Service Desk at support@frogeducation.com or call us on 01422 395939 and we will be happy to help out or provide advice. 

    Have a great summer everyone!



    • Thanks 1
  13. Hello Callis,

    I hope you are well. 

    We recently discovered a very similar (if not the same) issue on the FrogSnap App (iOS), in that the log in was in a loop and kicking you out of the app. This has been raised with our developers who are currently investigating this issue.

    As you have advised that this is happening on the iOS FrogProgress App also, it may potentially be a different issue as to why it is happening, so we can investigate this our end.

    I will raise a ticket from our ticket system, and email you directly on there as this issue may possibly be bespoke to you, but we will narrow this down and pin point where the issue could be.

    Kind regards,





  14. Hi Paul,

    Hope you're well. 

    Adrian is right, this is due to you having the back button feature enabled, which essentially forces that message to pop up in the case a user has clicked "back" at any point on the browser. It was a feature that we delivered due to high demand from our customers, this is to stop any changes being lost that you have on Frog. 

    We can arrange to have this turned off if needed, if this is the case, please let us know by emailing support@frogeducation.com, or calling us on 01422 395939 and we can arrange that for you.

    Hope this helps.

    Kind regards,


  15. Hi George,

    Hope you're well. 

    I have created a support ticket for this on our ticket system, therefore, I will respond to you via that channel. instead of on the forums for now, as I may need to divulge information relating to your school's Frog platform, that may not be sensible to put on the public forums. 

    I Look forward to speaking with you regarding this. 

    Many thanks,


  16. After further liaising and narrowing down the issue, this has now been replicated and raised with development. I will be responding to Nathan separately on the support ticket once development have looked at the issue and confirmed a fix. 

    • Thanks 1
  17. 38 minutes ago, Lisa Muir said:

    Hi All

    We are looking at creating an "Offline" back up of FROG.  We are wondering if anyone has had any experience in migrating frog with Google/Google Classroom and if it is easy to transfer content over, any tips or hints appreciated :-)

    Hi Lisa,

    Would you kindly elaborate on "Offline" back up, what exactly is it that you are trying to achieve? This is just so I can provide the best possible answer to you on this. 

    Regarding the Google integration, Frog can currently integrate with Google, however, going over these topics over a post would be quite lengthy, so for a more in depth, clearer view on this, please do have a look at our Google Integration section on our community site, here, this covers a broad range of features that comes with the Google Integration. 

    If this is something you would like integrated into your Frog platform, please do email our Service Desk at servicedesk@frogeducation.com. This way, any sensitive information that is passed through communications will be more secure, rather than on this public forum. 

    If the above link does not work for you, here is the full URL to our Google/Frog integration section - https://www.frogcommunity.com/googleint 


  18. 7 hours ago, Angeliki Messari said:

    Hi guys

    Quick question please. All our Parents can view the Homework Calendar VLE perfectly but we have created a role in VLE called Parent-Staff which gives access to My Child's Work and provided that the right relationships have been set to the Staff Parent member (who is everyon eis staff with kids in our school)  they can see their children's Assignments etc.

    However Staff-Parent can not see any entries in the Homework Calendar.  Should that be the case? As I said the Homework calendar works well with our parent VLE profile. What is the problem here? Could you tell?

    Many thanks

    Hi Angeliki,

    The Homework Calendar Widget is designed to display linked children's homework to the Parent profile ONLY. If you linked a child to a staff account, the widget will not work as it's not designed for this, even if you have created a group (Staff-Parent) that has access to the widget.  

    I would recommend that if a staff member is also a parent within the school they should have one staff account, and one parent account and the children should be linked to the parent account, and that the staff member uses their parent account to view their children's work.

    It may be worth having a look on our Ideas Portal and raising this as a new feature request, as I have not been able to find something similar to what you are trying to do on there.

    Hope this clears things up a bit :)

    • Thanks 1
  19. 10 hours ago, Rob said:

    At Seaford Head School, we have started to log all homework on FROG.  Staff are asking about the ability to edit an assignment by adding resources to it.  We have worked out how to edit the dates, but the edit function doesn't appear to let us add resources (ie upload another word document) once it has been published.

    Are we missing something?





    Hi Rob

    You are right, adding resources is currently not available when editing an exiting assignment in Frog, however, this has already been raised on the Ideas Portal and currently has 21 votes, so we should be looking at integrating this in the not too distant future, since it has gained so much interest so far. 

    You can view the raised idea here - https://ideas.frogcommunity.com/ideas/FRG-I-1063

    • Thanks 1
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