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Chris.Smith

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Status Replies posted by Chris.Smith

  1. sfoster

    Hi Chris,

    The ticket, is it helps is: #BKU-294-14988

    We can create, deploy and install a widget - however when we update the version number in the manifest and save it we deploy then check for updates (we get the blue circle to indicate an update).  However, when we click Update Package - Nothing (POST https://vtle.theradclyffeschool.co.uk/api/2/?method=packages.update 500 (Internal Server Error) - in console.

    Cheers

    1. Chris.Smith

      Chris.Smith

      Hi Simon,

      I have just logged in to verify and everything looks ok! It looks like this issue is resolved from my end.
      I will pass the issue back to the service team and get them to publish an update and confirm the fix we you formally.

      Cheers,

       

      ~ Chris

    2. (See 8 other replies to this status update)

  2. sfoster

    Hi Chris,

    The ticket, is it helps is: #BKU-294-14988

    We can create, deploy and install a widget - however when we update the version number in the manifest and save it we deploy then check for updates (we get the blue circle to indicate an update).  However, when we click Update Package - Nothing (POST https://vtle.theradclyffeschool.co.uk/api/2/?method=packages.update 500 (Internal Server Error) - in console.

    Cheers

    1. Chris.Smith

      Chris.Smith

      @sfoster,

      Ok, so I have prevented it from happening again... I now need to fix your instance. I'm going to work with the Systems and Service Teams over the next day to resolve this for you. The next update is Monday and hopefully we'll have you working again by then.

      ~ Chris

    2. (See 8 other replies to this status update)

  3. sfoster

    Hi Chris,

    The ticket, is it helps is: #BKU-294-14988

    We can create, deploy and install a widget - however when we update the version number in the manifest and save it we deploy then check for updates (we get the blue circle to indicate an update).  However, when we click Update Package - Nothing (POST https://vtle.theradclyffeschool.co.uk/api/2/?method=packages.update 500 (Internal Server Error) - in console.

    Cheers

    1. Chris.Smith

      Chris.Smith

      I unfortunately I don't have access to that system, however when I have something more concrete than a theory, I will get the service to publish an update against the ticket :)

      ~ Chris

    2. (See 8 other replies to this status update)

  4. sfoster

    Hi Chris,

    The ticket, is it helps is: #BKU-294-14988

    We can create, deploy and install a widget - however when we update the version number in the manifest and save it we deploy then check for updates (we get the blue circle to indicate an update).  However, when we click Update Package - Nothing (POST https://vtle.theradclyffeschool.co.uk/api/2/?method=packages.update 500 (Internal Server Error) - in console.

    Cheers

    1. Chris.Smith

      Chris.Smith

      Hi @sfoster,

      Think I have found what is ailing you, I'm just going to run to lunch and when the Systems team return from lunch I will ask them to verify my assumptions.

      Should this prove correct, I will start building not only a long term fix, but also the work plan required to get you guys back up and running!

       

      ~ Chris

    2. (See 8 other replies to this status update)

  5. sfoster

    Hi Chris,

    The ticket, is it helps is: #BKU-294-14988

    We can create, deploy and install a widget - however when we update the version number in the manifest and save it we deploy then check for updates (we get the blue circle to indicate an update).  However, when we click Update Package - Nothing (POST https://vtle.theradclyffeschool.co.uk/api/2/?method=packages.update 500 (Internal Server Error) - in console.

    Cheers

    1. Chris.Smith

      Chris.Smith

      Hey Simon,

      Yeah, currently working through it now. I will reach out when I have something to share.

      Thanks,

      ~ Chris

    2. (See 8 other replies to this status update)

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