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Email Notification Delay


DUNCAN LEWIS

Question

Good Afternoon,

Does anyone know if there is a delay when receiving email notifications? There seems to be a 40 minutes delay for students and a somewhat substantial difference for parents. One parent said the email notification came through 8 hours after an assignment was set for her daughter.

Many Thanks

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@DUNCAN LEWIS When was the assignment start date? As the parent will only receive a notification on the day the student receives the assignment to complete it and not when the assignment is assigned. 

There shouldn't be a delay for students from Frog, if you can provide an email address for a particular student we can investigate this further. I will create you a support ticket and if you can forward the email address on their we will investigate this further for you.

Thanks,

Jay 

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