pconkie Posted October 24, 2018 Share Posted October 24, 2018 Being told by my NM that the extractor is broken with no eta on a fix? We have FrogParent and need the extractor to upload some AM linked documents. Is this the case? and if so any update? Link to comment Share on other sites More sharing options...
0 ADT Posted October 25, 2018 Share Posted October 25, 2018 21 hours ago, pconkie said: Being told by my NM that the extractor is broken with no eta on a fix? We have FrogParent and need the extractor to upload some AM linked documents. Is this the case? and if so any update? Broken??? Whats up with it...... and i do assume you have had an official response by now? Link to comment Share on other sites More sharing options...
0 Matt Posted October 25, 2018 Share Posted October 25, 2018 @pconkie I believe this issue should now have been resolved? My colleague Tracy Rauch has had a remote session with your Network Manager. I don't know the details on what was wrong, but it should be fine now....? 1 Link to comment Share on other sites More sharing options...
0 ADT Posted October 25, 2018 Share Posted October 25, 2018 39 minutes ago, Matt said: @pconkie I believe this issue should now have been resolved? My colleague Tracy Rauch has had a remote session with your Network Manager. I don't know the details on what was wrong, but it should be fine now....? At least we know someone is alive at Frog...... 1 Link to comment Share on other sites More sharing options...
0 pconkie Posted October 25, 2018 Author Share Posted October 25, 2018 3 hours ago, Matt said: @pconkie I believe this issue should now have been resolved? My colleague Tracy Rauch has had a remote session with your Network Manager. I don't know the details on what was wrong, but it should be fine now....? It is indeed now fixed, thanks @Matt and Tracy. 2 Link to comment Share on other sites More sharing options...
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pconkie
Being told by my NM that the extractor is broken with no eta on a fix? We have FrogParent and need the extractor to upload some AM linked documents.
Is this the case? and if so any update?
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