Jump to content
  • 0
Sharon James

Calendar on mobile app

Question

17 answers to this question

Recommended Posts

  • 0
  • Solution
13 minutes ago, Sharon James said:

I'm on a Samsung galaxy 7.

Screenshot_20170908-155144.png

 

Thank you for supplying the screenshot :)

I can see you are accessing Frog from the Chrome browser. We are currently working through our applications at the moment to become more mobile responsive on mobile browsers, which should be available in the near future, however, there is no definitive date on this yet. 

As a workaround, you could set a site up with a mobile responsive theme, and drag a Calendar Widget on the site and set it to display the necessary calendars you need, so when you next access on your mobile, your calendar(s) should display much better within the site. 

If you have any questions at all, please do not hesitate to ask.

Link to post
Share on other sites
  • 0
15 minutes ago, Sharon James said:

I use the calendar a lot but on the mobile app it cuts half of it off. Are there any plans to rectify this?

Hi Sharon,

In order to understand the issue you are having on a deeper level, please could you answer the following for me;

Would you kindly confirm which version of the app you are using please? i.e iOS or Android.

Would it be at all possible to provide a screenshot of the app cutting half of the calendar view off?

Are you logging into the app as a staff member, student, or parent?

Look forward to hearing from you :)

 

Link to post
Share on other sites
  • 0
44 minutes ago, Gareth Davies (Frog) said:

The new MyFrog mobile app will be available on the Android store some time next week, too - this includes a full calendar in it, built specially for mobile.

Not that I know more about your company than you.......  but its erm... already out!!!! :P

https://play.google.com/store/apps/details?id=com.frogeducation.myfrog

Edited by ADT
  • Haha 1
Link to post
Share on other sites
  • 0
46 minutes ago, Sharon James said:

I have downloaded the new app and then I went to the calendar in list view and it is exactly the same!!!!!!  Split in half.

Hi Sharon,

 

I have the same phone as you, so I tested this. Can I confirm that this is what you are seeing?

Screenshot_20170911-101705.png

If so, if you swipe down on the calendar, you should see the whole month:

Screenshot_20170911-101915.png

Hope this helps!

Adam

Link to post
Share on other sites
  • 0

Hmm, I'm not sure why Frog is opening in a browser for you. Using the app should look different:

myfrog.mp4

I've recorded a quick clip from my phone which shows how it should work. Can you confirm that you are following the same steps? Obviously when you enter the school URL, you would enter your schools Frog Address and not the test one I entered :)

Thanks!

 

Link to post
Share on other sites
  • 0
36 minutes ago, Sharon James said:

No. Just getting exactly same problem

Screenshot_20170911-103243.png

Hi @Sharon James,

I saw this problem in testing.  It's a niggle for Frog3-FrogLearn schools.  The hotfix going out will correct this.  In the meantime, the devs tell me that if you tap the back button a couple of times it will load the app as expected.  Once the hotfix in installed, you won't have this problem again.

 

 

Link to post
Share on other sites
  • 0
5 minutes ago, Graham Quince said:

Hi @Sharon James,

I saw this problem in testing.  It's a niggle for Frog3-FrogLearn schools.  The hotfix going out will correct this.  In the meantime, the devs tell me that if you tap the back button a couple of times it will load the app as expected.  Once the hotfix in installed, you won't have this problem again.

Ah that makes sense, I was wondering how that view was being displayed on the app instead of the correct one. Sorry for the inconvenience @Sharon James - We'll get it straightened out ASAP!

Link to post
Share on other sites
  • 0

Done both and still the same.  Unless there is something specific that can be done, please stop suggesting things that don't work.  I have tried everything and it is pretty obvious that this is a fault with the frog app.  I have spent hours on this and I am trying to get on with my job.  No offence.

Link to post
Share on other sites
  • 0

Hi Sharon,

i'm sorry you feel messed around.  The last two posts of mine were following consultation with a developer from the app team.  

Are you free for a phone call tomorrow?  We have been unable to replicate this issue, as all the steps suggested have worked for us.  If you can help us get to the bottom of the issue, we'll be able to identify the cause and fix it (hopefully)

Graham

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Similar Content

    • By Tom
      Dear Service Desk
      I have a staff calendar on my staff landing page, but some staff members can view the calendar, and some cannot - how do I fix this?
    • By mobrien
      Dear Community,
      On the Frog website designs showcase page, there is a link to Theale Green School. We have noticed that they have a calendar widget on their homepage without the skeuomorphic red rings at the top.
      Does anyone have some code to achieve this with the HTML widget? All I have managed to do so far is remove the header text.
      Thanks,
      Michael

    • By sfoster
      Hi,
      If we want to display the logged in users calendar in the calendar widget how do we go about this?  We want to put a calendar widget on the Student Dashboard so that students can see it when logged in.
      If I drag the calendar widget to a page I can only see my calendar from the 'Calendar to Display' drop down menu.
      Apologies if this is a silly question...
      Simon
×
×
  • Create New...