THaines Posted September 7, 2017 Share Posted September 7, 2017 Not entirely Frog related but have any of you come across/use a good (free!) IT Helpdesk system in your schools? I'm keen to get one up and running but am yet to find anything easy to use and simple to set up! Ideally I'd like all staff to have access so they could raise tickets etc. but at the very least even something we could use between the 3 of us in the IT Office would be good. Link to comment Share on other sites More sharing options...
Graham Quince Posted September 7, 2017 Share Posted September 7, 2017 Have you considered using a Forum widget? Each new ticket created as a new thread and would provide transparency for your staff. Alternatively, forms would provide a form for your staff to fill in, so you'll get more concise reporting. Forms currently won't give you edit-ability. Both forms and forums can be set to email you when there is a new ticket and of course are both free as part of Frog Link to comment Share on other sites More sharing options...
THaines Posted September 7, 2017 Author Share Posted September 7, 2017 I did have a think about it but I'd really like a proper ticketing system to enable me to assign certain tickets to different members of the team etc. and at present neither forums or forms would allow this Link to comment Share on other sites More sharing options...
O. Marriott Posted September 8, 2017 Share Posted September 8, 2017 Not an entirely Frog related response, but Spiceworks is worth looking at Link to comment Share on other sites More sharing options...
ADT Posted September 8, 2017 Share Posted September 8, 2017 19 minutes ago, O. Marriott said: Not an entirely Frog related response, but Spiceworks is worth looking at Looks good to me!! And more importantly looks like its free!!! Link to comment Share on other sites More sharing options...
THaines Posted September 18, 2017 Author Share Posted September 18, 2017 Thanks @O. Marriott - I've had a look at this one before but it's Spiceworks and I'd never put it on the system again! It proved to be a nightmare! Link to comment Share on other sites More sharing options...
johnmorris01 Posted September 29, 2017 Share Posted September 29, 2017 Add me to the 'Spiceworks = Bloatware' party invite list. I'm sure it does the job for some folks but I've never enjoyed using it and always ditched it within a short period of time after I trial it! Link to comment Share on other sites More sharing options...
Aimée13 Posted November 2, 2017 Share Posted November 2, 2017 We use something called Every https://www.every.education/ Link to comment Share on other sites More sharing options...
THaines Posted November 7, 2017 Author Share Posted November 7, 2017 On 02/11/2017 at 13:34, Aimée13 said: We use something called Every https://www.every.education/ Thanks @Aimée13, it certainly looks interesting. Is it free? Link to comment Share on other sites More sharing options...
Aimée13 Posted November 8, 2017 Share Posted November 8, 2017 @THaines I think there is a free trial, but there is a charge after that. I'll drop you a private message. Link to comment Share on other sites More sharing options...
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