MyFrog App Issues

[pconkie]

Lots pf parents today saying their children are no longer visible in the app

Is this because of the changes? Do they need to download the latest version?

 

[ADT]

16 minutes ago, pconkie said:

Lots pf parents today saying their children are no longer visible in the app

Is this because of the changes? Do they need to download the latest version?

 

I've heard nothing...  other than one parent asking what the URL is again!!  Have you not got a test account you can try???  

[Graham Quince]

16 hours ago, pconkie said:

Lots pf parents today saying their children are no longer visible in the app

 

Is this because of the changes? Do they need to download the latest version?

 

Hi @pconkie

I am aware of one minor issue with the app, in which if My Child app access is not activated for parents in Groups and Policies, then the assignments and My Child section would not show up.  However I have checked Backwell's settings and you do have this activated.  Please can you email or DM me a parent account I can try on your system and I'll see if I can spot the problem.

Has the parent updated to the latest version of the app?   I have my phone set to automatically update, but I know my wife doesn't.  With the introduction of the new My Child, My Class and My Learning tools we have had to update the app to match functionality.

Graham