ADT Posted March 31, 2020 Share Posted March 31, 2020 1 minute ago, adamw said: We're working on upping the rate at which documents are sent for conversion - not sure on the timescales yet. Obviously we were not expecting a massive increase in such a short time in the numbers of files being converted! I'm sure we'll get there Also, I reckon your queue will be mostly cleared by the morning, but I will keep my eye on it. Till the next hand in.... ? Link to comment Share on other sites More sharing options...
pdurber Posted March 31, 2020 Author Share Posted March 31, 2020 7 minutes ago, adamw said: worth a try! No, made no difference. Link to comment Share on other sites More sharing options...
adamw Posted March 31, 2020 Share Posted March 31, 2020 18 minutes ago, ADT said: Till the next hand in.... ? One problem at a time! 1 Link to comment Share on other sites More sharing options...
adamw Posted March 31, 2020 Share Posted March 31, 2020 31 minutes ago, pdurber said: No, made no difference. Looks like we're going to have to delve a little deeper into this and find out where it is failing - because I'm not seeing anything obviously wrong in the logs. @Tom - can we raise a ticket for this? @ADT are you having any issues with feedback as in the video? Trying to work out if this is a one-off issue or a more global issue. Link to comment Share on other sites More sharing options...
adamw Posted March 31, 2020 Share Posted March 31, 2020 39 minutes ago, pdurber said: No, made no difference. Odd, I just checked that feedback for the new assignment and the file is showing now? I'm not sure what happened. If you can have another test sometime, leave it for about an hour and then see if the document shows in feedback, that would be awesome! It could have just been because the converter service was slow - although it still should show something in it's place (a message about it being converted?) Let's keep an eye on it. Link to comment Share on other sites More sharing options...
pdurber Posted March 31, 2020 Author Share Posted March 31, 2020 1 minute ago, adamw said: Odd, I just checked that feedback for the new assignment and the file is showing now? I'm not sure what happened. If you can have another test sometime, leave it for about an hour and then see if the document shows in feedback, that would be awesome! It could have just been because the converter service was slow - although it still should show something in it's place (a message about it being converted?) Let's keep an eye on it. OK. As an aside, sort of, if you can convert Doc files, why can't there be e preview? Just looked and still not there. Link to comment Share on other sites More sharing options...
pdurber Posted March 31, 2020 Author Share Posted March 31, 2020 Yes! Just came back and I can edit the latest one. The original ones are still broken, but that's fine as long as we're all sorted now. Thank you for all your time.? Link to comment Share on other sites More sharing options...
adamw Posted April 1, 2020 Share Posted April 1, 2020 12 hours ago, pdurber said: Yes! Just came back and I can edit the latest one. The original ones are still broken, but that's fine as long as we're all sorted now. Thank you for all your time.? No problem, glad it's working now. Any more problems let us know! Link to comment Share on other sites More sharing options...
ADT Posted April 1, 2020 Share Posted April 1, 2020 30 minutes ago, adamw said: No problem, glad it's working now. Any more problems let us know! When we last had an issue... once it was fixed any work that was handed in before the “fix” wasnt fixed only new stuff which didn’t matter so much as it was only really be using it!!!!! Is that the case this time because this isn’t going to be a good launch to a new feature across the school! ??? Link to comment Share on other sites More sharing options...
Graham Quince Posted April 1, 2020 Share Posted April 1, 2020 2 minutes ago, ADT said: When we last had an issue... once it was fixed any work that was handed in before the “fix” wasnt fixed only new stuff which didn’t matter so much as it was only really be using it!!!!! Is that the case this time because this isn’t going to be a good launch to a new feature across the school! ??? This is something that has been raised this week to our management team, so there are some discussions taking place about best options in this scenario Link to comment Share on other sites More sharing options...
ADT Posted April 1, 2020 Share Posted April 1, 2020 17 minutes ago, Graham Quince said: This is something that has been raised this week to our management team, so there are some discussions taking place about best options in this scenario Well I’d say it’s needs a quick response..... or confidence in FrogFeedback my take a dint... which would be a shame!! ? Link to comment Share on other sites More sharing options...
ADT Posted April 2, 2020 Share Posted April 2, 2020 On 01/04/2020 at 09:51, adamw said: No problem, glad it's working now. Any more problems let us know! Has it got all bunged up again?? Haven't you got any congestion pills?? Link to comment Share on other sites More sharing options...
adamw Posted April 2, 2020 Share Posted April 2, 2020 49 minutes ago, ADT said: Has it got all bunged up again?? Haven't you got any congestion pills?? We've just made some changes to try and process the queue faster, I'll keep an eye on your queue to make sure it's moving along. Link to comment Share on other sites More sharing options...
pdurber Posted April 15, 2020 Author Share Posted April 15, 2020 It's not working again. I'm just getting the broken link icon. I was making a training video for our staff for when they return next week, but it makes me quite nervous in trying to get staff to do online marking if it is going to continually break. Is there any way you can get this to be reliable before the madness starts again next week? Link to comment Share on other sites More sharing options...
ADT Posted April 15, 2020 Share Posted April 15, 2020 1 hour ago, pdurber said: It's not working again. I'm just getting the broken link icon. I was making a training video for our staff for when they return next week, but it makes me quite nervous in trying to get staff to do online marking if it is going to continually break. Is there any way you can get this to be reliable before the madness starts again next week? How long did you wait from uploading the file to trying to use Feedback?? There is a file limit... and ive found it doesn't like special characters in the file names!! Ive got to admit I've been using it for years... but it never has a 100% success rate! 1 Link to comment Share on other sites More sharing options...
Graham Quince Posted April 15, 2020 Share Posted April 15, 2020 4 hours ago, pdurber said: It's not working again. I'm just getting the broken link icon. I was making a training video for our staff for when they return next week, but it makes me quite nervous in trying to get staff to do online marking if it is going to continually break. Is there any way you can get this to be reliable before the madness starts again next week? Hi @pdurber I'll get a ticket raised for you with the service desk. Thanks for letting us know Graham 1 Link to comment Share on other sites More sharing options...
pdurber Posted April 15, 2020 Author Share Posted April 15, 2020 I waited about an hour initially, then overnight, just in case. There are no special characters in the file name, unless you count the hyphen as a special character? Link to comment Share on other sites More sharing options...
ADT Posted May 6, 2020 Share Posted May 6, 2020 On 02/04/2020 at 14:41, adamw said: We've just made some changes to try and process the queue faster, I'll keep an eye on your queue to make sure it's moving along. Has it broke again??? Link to comment Share on other sites More sharing options...
gbligh Posted May 13, 2020 Share Posted May 13, 2020 I am getting this problem now too - had a few reports from staff they are just seeing broken file links rather than the document Link to comment Share on other sites More sharing options...
ADT Posted May 13, 2020 Share Posted May 13, 2020 5 hours ago, gbligh said: I am getting this problem now too - had a few reports from staff they are just seeing broken file links rather than the document I think its working to hard..... never been used so much!! ? Link to comment Share on other sites More sharing options...
gbligh Posted May 26, 2020 Share Posted May 26, 2020 We are on FrogLabs, looks like this issue is partly being dealt with in the upcoming Earhart release: Post students submitting documents to the File Drop activity or completing a submission in the Text activity, upon a teacher reviewing the documents, if the files are pending conversion the message Feedback is converting this file, please come back later will now be displayed. Previously a broken image icon was displayed making it difficult for teachers to identify if the file had converted or not. Link to comment Share on other sites More sharing options...
ADT Posted May 26, 2020 Share Posted May 26, 2020 33 minutes ago, gbligh said: We are on FrogLabs, looks like this issue is partly being dealt with in the upcoming Earhart release: Post students submitting documents to the File Drop activity or completing a submission in the Text activity, upon a teacher reviewing the documents, if the files are pending conversion the message Feedback is converting this file, please come back later will now be displayed. Previously a broken image icon was displayed making it difficult for teachers to identify if the file had converted or not. You must be in the first group? Link to comment Share on other sites More sharing options...
gbligh Posted May 26, 2020 Share Posted May 26, 2020 1 hour ago, ADT said: You must be in the first group? We have a Trust platform too which is in the first group. We are in the 3rd group as a school. Link to comment Share on other sites More sharing options...
ADT Posted May 26, 2020 Share Posted May 26, 2020 3 minutes ago, gbligh said: We have a Trust platform too which is in the first group. We are in the 3rd group as a school. So you have a separate Trust Platform..... and then each school in the trust has its own??? Link to comment Share on other sites More sharing options...
gbligh Posted May 26, 2020 Share Posted May 26, 2020 14 minutes ago, ADT said: So you have a separate Trust Platform..... and then each school in the trust has its own??? Yes a central one for central services, generic stuff and then each school (will) have one. Very early doors. Link to comment Share on other sites More sharing options...
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