Jump to content
  • 0
Sign in to follow this  
DUNCAN LEWIS

MyFrog Login

Question

Morning,

Is anyone else having issues logging into the MyFrog App?

I can't replicate the issue myself but have had a number of students and parents call in to say it loads a blank page. When clicking on the dashboard or assignments tab it freezes on the loading wheel. The resolution is to log out of the app and back in but apparently this only solves the issues for a short time.

I have made sure their device and app are up to date.

Share this post


Link to post
Share on other sites

6 answers to this question

Recommended Posts

  • 0

Hi,

Thank you for feedback.

We are aware of this issue and currently testing this with our development team 

Once we have more information we will update you 

Syed 

  • Like 1

Share this post


Link to post
Share on other sites
  • 0
6 minutes ago, DUNCAN LEWIS said:

Morning,

Is anyone else having issues logging into the MyFrog App?

I can't replicate the issue myself but have had a number of students and parents call in to say it loads a blank page. When clicking on the dashboard or assignments tab it freezes on the loading wheel. The resolution is to log out of the app and back in but apparently this only solves the issues for a short time.

I have made sure their device and app are up to date.

Hi Duncan...

Yep happens here...  log out and log back on it fixes the issue till it happens again!! 

Its like it forgets who you are!! 😥

Share this post


Link to post
Share on other sites
  • 0

Happens here too - I have had a few students find me about it. I've got a ticket open with Frog at the moment.

Share this post


Link to post
Share on other sites
  • 0

I would say I'm glad it's not just me but that seems rather selfish....

Thanks for confirming, I'll make users aware that it's being looked into.

  • Like 1

Share this post


Link to post
Share on other sites
  • 0

Hi,

I have been chasing this and there is someone on it.  Right now though, I don't have any further news.  Sorry about this

  • Thanks 1

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...